Shipping policy
Shipping Policy
Processing time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times:
- Domestic (Germany): 3–7 business days
- Europe (EU): 5–12 business days
- International: 10–20 business days
Please note that delivery times are estimates only and are not guaranteed. Delays may occasionally occur, especially during peak seasons or due to carrier or customs processing.
Order tracking
When your order ships, you will receive an email with a tracking number you can use to check the status of your delivery. Please allow up to 48 hours for the tracking information to update.
Customs, duties and taxes
For orders shipped outside the European Union, customs duties, import taxes, or other fees may apply and are the responsibility of the customer. These charges are determined by the destination country's customs authority and are not included in the product or shipping price.
Lost, stolen or damaged packages
Usa Westrow is not responsible for products lost, stolen, or damaged in transit by the carrier. Once we transfer the package to the carrier, title and risk of loss pass to you. If your order arrives damaged, please contact us at support@usawestrow.com with your order number and photos so we can help make it right.
Incorrect address
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly provided address. If an order is returned to us due to an incorrect or incomplete address, we'll contact you to arrange reshipment (additional shipping charges may apply).
Contact
For any shipping questions, email us at support@usawestrow.com.